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Preface

Welcome to Cross Culture Communications at College of DuPage.

This textbook was written and designed especially for College DuPage Human Services students. The following chapters will cover topics such as: understanding cultural identity, social construction, cultural biases, and culture shock. There are two types of interactive features in this book to help you, the student, engage with the various concepts and procedures behind intercultural communication.

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Pin It! Boxes

These boxes refer to information that you should mentally “pin” for later. Remembering the information included in pin it boxes will help you better understand following textbook material.

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Think About It… Boxes

Think about it boxes encourage you to do just that, think about the information provided in the box and form an opinion. Often, what’s placed in these boxes are ideas or issues that are controversial, such as the death penalty or immigration concerns. Sometimes these topics can be difficult to think about objectively because they are emotionally charged. However, taking a moment to consider your values and beliefs and how they affect your opinions and decision making, produces mental stamina which is an important life skill. Remember,

the brain is a muscle too.

Table of Contents

Creating Intercultural Communication Competence2

Acknowledgements3

Preface4

Part I6

Introduction to Culture and Intercultural Competence6

CHAPTER 1 – Foundations of Culture8

Norms10

Subcultures & Countercultures12

CHAPTER 2 – Understanding Cultural Identity14

Personal, Social, and Cultural Identities14

CHAPTER 3 – Social Construction of Cultural Identity26

Race26

Gender33

Sexuality36

Ability39

Chapter 4 – Cultural Biases44

Privilege46

Ethnocentrism48

Political Correctness50

Summary50

Understanding Race51

Chapter 5 – Taxonomies of Cultural Patterns53

Hall’s High-Low Context Cultural Taxonomy54

Part II Intercultural Communication65

Chapter 6 – Understanding Intercultural Communication66

Intercultural Communication: A Dialectical Approach68

Chapter 7 – Intercultural Communication Competence78

Metaphors78

Culture Shock79

Ethical Dilemmas82

Chapter 8 – Striving for Engaged and Effective Intercultural Communication90

License

Cross Culture Communications Copyright © by Andrea Polites. All Rights Reserved.